Terms & Conditions
AdzOnline (Pty) Ltd • Registration no. 2013/108666/07 • Last updated: July 2026
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1. The service
AdzOnline designs, builds and hosts a business website of up to 10 pages for a monthly subscription fee of R300 (incl.). The subscription includes website design and build, hosting, basic on-page SEO setup, and minor content updates as described in section 8.
2. Payment and minimum term
The subscription is billed monthly in advance via PayFast by card (Visa/Mastercard credit, debit or cheque card enabled for online payments). By subscribing you agree to a minimum term of 12 months, starting on the date of your first payment. After 12 months the subscription continues month to month until cancelled in line with our cancellation policy below.
3. Delivery policy
AdzOnline provides a digital service — there is no physical product to ship. "Delivery" means the completion and handover of your website. Our delivery process works as follows:
- Build time: your website is normally built and ready for your review within 2 business days of your first successful payment.
- Preview: we send you a preview link by email or WhatsApp so you can review the site before it goes live.
- Going live: once you confirm you're happy (or after 3 business days without a response, whichever comes first), we connect your domain and the site is published live.
- Placeholder content: if you have not supplied photographs at the time of building, professional placeholder images are used and the website is considered delivered on this basis; we add your real photos free of charge whenever you send them.
- Delays: delivery may take longer than 2 business days if we are waiting on information from you (e.g. logo, content, domain access) or during periods of high demand, in which case we will notify you.
Nothing is physically shipped and no courier or postal delivery is involved at any point in this service.
4. Cancellation policy
By you: you may cancel your subscription at any time by emailing us or sending us a message via WhatsApp, or by submitting a cancellation request through your Client Zone account. We ask for one calendar month's notice. Your website remains live until the end of your final paid month.
If you cancel within the 12-month minimum term, the remaining months of that term become payable immediately, as the monthly fee subsidises the upfront cost of designing and building your website. We will discuss this with you directly and are open to reasonable arrangements on a case-by-case basis.
If you cancel after the 12-month minimum term has been completed, no further fees are payable beyond your final month, and no early-cancellation charge applies.
By us: we may cancel or suspend the service if payments fail and remain unresolved (see section 5), if the content or use of the website breaches these terms or the law, or on one calendar month's written notice for any other reason, in which case any prepaid, unused portion of that month is refunded.
5. Refund policy
Because your website is built individually for you starting immediately after your first payment, refunds are handled as follows:
- Cooling-off / build not started: if you change your mind and notify us in writing before we have started building your website (normally within a few hours of payment), you will receive a full refund of your first payment.
- After the build has started: once work has begun on your website, the first month's payment covers that build work and is non-refundable, reflecting the time and cost already incurred.
- Duplicate or incorrect charges: if you are charged in error, charged twice for the same month, or charged after a subscription was already correctly cancelled, notify us and we will refund the incorrect amount in full within 7 business days.
- Future recurring payments: if you cancel your subscription, you will not be charged again from your next billing date onward (subject to the minimum term in sections 2 and 4). We do not refund months already paid and already delivered — your website remains live for the month it was paid for.
- Service failure: if we are unable to deliver your website at all due to a failure on our part, you are entitled to a full refund of that payment.
Refund requests can be sent to info@adzonline.co.za or via WhatsApp. Approved refunds are processed back to the original payment method via PayFast within 7 business days.
6. Failed payments and suspension
If a monthly payment fails, we will contact you to update your payment details. If payment is not received within 7 days of the failed debit, your website may be suspended (taken offline) until payment resumes. If no payment is received for 90 days, the website and its files may be permanently deleted. Reinstatement after suspension is free; rebuilding after deletion is quoted separately.
7. Ownership
Your content is yours: all text, images, logos and other material you supply remain your property. The website build is ours: the design, page layouts, theme configuration and code produced by AdzOnline remain the property of AdzOnline and are licensed to you for use while your subscription is active. If you wish to take full ownership of the website and move it elsewhere, a once-off buyout can be quoted.
Domains: if you supply a domain, it remains registered in your name. If AdzOnline registers a domain for you, it is registered in your name as the owner, with AdzOnline as the technical contact, and annual domain fees are billed separately at cost.
8. Content, images and updates
Your website is initially built using the information you provide in the order form. The subscription includes reasonable minor updates (text changes, image swaps, contact detail changes — up to 2 requests per month). Larger changes such as new pages beyond 10, redesigns, online shops or custom functionality are quoted separately.
9. What we need from you
You warrant that all content you supply is accurate, is your property or used with permission, and does not infringe any third party's rights or any law. You indemnify AdzOnline against claims arising from content you supply.
10. Availability and liability
We aim for maximum uptime but rely on third-party hosting, domain and payment infrastructure, and cannot guarantee uninterrupted availability. To the extent permitted by law, AdzOnline's total liability under this agreement is limited to the subscription fees paid in the preceding 3 months. Nothing in these terms limits any right you have under the Consumer Protection Act, 2008.
11. Privacy (POPIA)
We collect your business and contact information solely to build and manage your website and subscription, in line with the Protection of Personal Information Act, 2013. Payment card details are processed and stored by PayFast, not by AdzOnline. We do not sell or share your information with third parties except as needed to deliver the service (e.g. hosting and payment providers). You may request access to, correction or deletion of your information at any time.
12. General
These terms are governed by South African law. We may update these terms from time to time; material changes will be communicated to you by email. If any clause is unenforceable, the remainder stays in force. These terms, together with your order form, are the whole agreement between you and AdzOnline (Pty) Ltd.
Questions about these terms, a refund, or a cancellation? WhatsApp us on 082 854 6333 or email info@adzonline.co.za.